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STORE POLICY

Customer Care

We're here to ensure your experience with our crystal jewelry online store is as delightful as the pieces you choose. Our commitment to customer satisfaction is at the core of everything we do. Our knowledgeable customer support team is ready to assist you with any inquiries. Whether you need help choosing the perfect crystal or have questions about your order, we're here to provide expert guidance. Reach out to us anytime via email at [contact@pristinecrystals.com]. We strive to respond to your queries within 72 hours, ensuring that your concerns are addressed promptly and effectively.

Customization Inquiries

Interested in a customized piece? Our team is delighted to help you create a personalized crystal jewelry item that aligns with your unique style and energy. Contact us to discuss your ideas and preferences.

Privacy & Safety

We are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care. By using our website, you agree to the practices outlined in this policy.

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1. Information We Collect:

  • We collect personal information, such as your name, email address, shipping address, and payment details, to process your orders and enhance your shopping experience. Additionally, we may collect non-personal information such as IP addresses for analytics and website improvement.

2. How We Use Your Information:

  • Your information is used for order processing, personalized communication, and to improve our services. We may also use your email address to send you promotional materials, exclusive offers, and newsletters, but you can opt out at any time.

3. Security Measures:

  • We implement industry-standard security measures to protect your information. Your payment details are encrypted during transmission, and we do not store your credit card information on our servers.

4. Third-Party Partners:

  • We may share your information with trusted third-party service providers, such as shipping companies and payment processors, to fulfill your orders. These partners are obligated to protect your information and only use it for the purposes outlined in this policy.

5. Cookies and Tracking Technologies:

  • Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. You can adjust your browser settings to manage or disable cookies, but this may affect certain features of the site.

6. Your Rights:

  • You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any privacy concerns, please contact us at [contact@pristinecrystals.com].

7. Children's Privacy:

  • Our website is not directed at children under the age of 13. We do not knowingly collect personal information from individuals in this age group.

8. Changes to the Privacy Policy:

  • We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly.

9. Contact Us:

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Thank you for entrusting Pristine Crystals with your personal information. We are committed to maintaining the confidentiality and security of your data, providing you with a secure and enjoyable shopping experience.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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