SHIPPING, RETURNS & REFUNDS

Shipping Policy

Thank you for shopping with us! Here's everything you need to know about our shipping policy:

1. Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation. During high-demand periods, processing times may be slightly extended.

2. Shipping Rates:

We offer transparent and competitive shipping rates based on the weight of your order and the destination. Shipping costs will be calculated at checkout before completing your purchase.

3. Domestic and International Shipping:

We provide both domestic and international shipping options. Please select the appropriate shipping option at checkout. International customers are responsible for any customs duties or taxes imposed by their country.

4. Estimated Delivery Times:

Estimated delivery times vary based on your location and the shipping method selected. Standard shipping within Germany typically takes 3-7 business days. International shipping times may vary.

5. Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track the progress of your shipment.

6. Shipping Carriers:

We partner with reputable carriers to ensure safe and timely delivery. The carrier used will depend on your location and the shipping method chosen.

7. Address Accuracy:

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

8. Delays and Exceptions:

While we strive to meet estimated delivery times, unforeseen circumstances such as customs delays, weather events, or other external factors may affect delivery times. We appreciate your understanding in such situations.

9. Lost or Stolen Packages:

Pristine Crystals is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure someone is available to receive the package or provide a secure delivery location.

10. Shipping Promotions:

From time to time, we may offer free shipping promotions. Any such promotions will be clearly communicated on our website.

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at [contact@pristinecrystals.com].

Return & Exchange Policy

We want you to be completely satisfied with your purchase, and our return and exchange policy is designed to make your experience as smooth as possible. Please read the following carefully:

1. Eligibility:

To be eligible for a return or exchange, items must be unused and in their original condition, with all tags and packaging intact. We cannot accept returns for customized or personalized items.

2. Time Frame:

You may initiate a return or exchange within 14 days of receiving your order. Beyond this period, unfortunately, we cannot offer a refund or exchange.

3. How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer support team at [contact@pristinecrystals.com] with your order number and details. We will guide you through the process and provide instructions for returning the item.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns.

5. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

6. Exchanges:

If you wish to exchange an item for a different size or style, please contact our customer support team. Exchanges are subject to product availability.

7. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs.

8. Non-Returnable Items:

Gift cards and sale items are non-returnable.

9. Communication:

We strive to keep you informed throughout the return process. You will receive updates via email regarding the status of your return or exchange.

If you have any questions or concerns about our return and exchange policy, please contact our customer support team at [contact@pristinecrystals.com].

Refund Policy

We strive to ensure your satisfaction with our crystal jewelry. Our refund policy is designed to be fair and transparent. Please carefully review the following information to understand our guidelines for refunds:

1. Eligibility for Refund:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. We cannot process refunds for customized or personalized items.

2. Time Frame for Refund Requests:

You may request a refund within 14 days of receiving your order. Beyond this period, unfortunately, we cannot offer a refund.

3. How to Request a Refund:

To initiate a refund request, please contact our customer support team at [contact@pristinecrystals.com]. Provide your order number and details about the item you wish to return. Our team will guide you through the process.

4. Refund Processing Time:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please get in touch with us immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs.

6. Non-Refundable Items:

Gift cards and sale items are non-refundable.

7. Cancellation of Orders:

Orders may be cancelled within 24 hours of placement. Once processing has begun, cancellation may not be possible.

8. Currency for Refunds:

Refunds are processed in the same currency as the original purchase. If you are shopping from a different currency, your bank may apply exchange rates.

9. Changes to Refund Policy:

We reserve the right to update, change, or modify this refund policy at any time. It is your responsibility to check this page periodically for changes.

By making a purchase at Pristine Crystals, you agree to and understand the terms outlined in this refund policy. If you have any questions or concerns, please contact our customer support team at [contact@pristinecrystals.com]. We appreciate your business and aim to provide you with a delightful shopping experience at Pristine Crystals!